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derektchristie
Participant
August 23, 2018
Answered

Core Sync Constantly At 100% CPU Usage.

  • August 23, 2018
  • 7 replies
  • 21687 views

I need help. I have a new MBP 2018 and recently Core Sync is hogging resources, turning my Mac into a frying pan. Constantly chewing up 100% CPU on Sctivity monitor and firing up the fans.

I have closed all processes, uninstalled CC with the official Uninstaller as per previous answers with this issue. Reinstalled and boom, 100% CPU usage. When I'm not plugged into the main I'm lucky to get 30-45 mins battery time with Core Sync running.

Any help would be appreciated.

This topic has been closed for replies.
Correct answer David__B

The latest updates to the Creative Cloud desktop app include bug fixes related to high CPU use from Core Sync and CEF Helper which affects some systems.


https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

Version 5.4.2.540 for macOS (Intel and ARM) and version 5.4.2.541 for Windows (Intel) released on 03/12/2021

 

You can install the latest version from here:
https://www.adobe.com/creativecloud/desktop-app.html

 

We've also seen some issues in the past with illegitimate versions of Core Sync causing issues
https://helpx.adobe.com/creative-cloud/kb/coresync-is-using-high-cpu-on-my-windows-machine-.html

 

 

7 replies

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
March 22, 2021

The latest updates to the Creative Cloud desktop app include bug fixes related to high CPU use from Core Sync and CEF Helper which affects some systems.


https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

Version 5.4.2.540 for macOS (Intel and ARM) and version 5.4.2.541 for Windows (Intel) released on 03/12/2021

 

You can install the latest version from here:
https://www.adobe.com/creativecloud/desktop-app.html

 

We've also seen some issues in the past with illegitimate versions of Core Sync causing issues
https://helpx.adobe.com/creative-cloud/kb/coresync-is-using-high-cpu-on-my-windows-machine-.html

 

 

Participant
February 1, 2021

This still seems to be an issue. I am using a newer MacBook Pro running Catalina and I couldn't understand why my fan was always running high even when I was only browsing the web. I opened Activity Monitor and saw that Adobe Core Sync was bouncing between 99% and 100% CPU usage. I ended up force quitting Core Sync and within a few minutes my fan slowed down and my MacBook started to cool down. 

Adobe support: Not only is this annoying, but it is also potentially decreasing the lifespan of people's computers. The effect of running a processor at 100% constantly will, over time, began to degrade the processors through a process called electromigration.  Adobe Sync is destroying people's computers. This needs to be fixed. 

Electromigration is when metal atoms wander into the dividing layers on a microprocessor. It is caused by the combination of electricity and heat. Processors are designed to run within certain heat and electrical specifications, and if run at higher heat and/or electrical specifications, electromigration may occur. If this occurs to a great degree and enough metal atoms wander off of the lines in a processor, they may permanently ruin the processor by thinning a connection so that it does not work effectively, or even making an electrical connection where one is not intended to be. Overclocking and raising voltage supplied to a processor increases the risk of electromigration.

 

http://www.geek.com/glossary/E/electromigration/

 

A more in depth explanation can be found here: http://www.csl.mete.metu.edu.tr/Electromigration/emig.htm

MHicken
Participant
February 1, 2021

Try opening all recently upgraded Adobe apps, the closing them. This worked for me.

MHicken
Participant
January 13, 2021

I still see this issue occasionally on my macbook pro. It usually right after updating some adobe apps. If I open all the apps that were recently updated, then close them, the problem goes away. I just validated this after the latest 2021 update.

jeroenr92072295
Inspiring
December 18, 2020

For anyone on a Windows PC, I learned that CC has trouble with folders that contain many files: once I consolidated these folders into ZIP files, that impacted the performance quite positively. And every time I progressed into reducing the amount of folders with many files, performance improved even more. 

 

Still, for a very brief moment, CoreSync and Explorer together manage to gobble up ~50% of CPU (which causes my CPU to be used 100% for that brief moment), but at least I do not have to wait that long anymore.

 

Though that this works, it also feels like a workaround to me. I still think that this is a problem.

Priel
Known Participant
December 20, 2020

thank you.
for me now the issue fix itself after so many updates...

jeroenr92072295
Inspiring
December 1, 2020

Same issue here. Since 2018 I have always had this issue. No exceptions. On Windows, high CPU of CoreSync is paired with high CPU of Explorer.exe. When I turn on my Surface Book or wake it up from sleep mode (not quite a low-end laptop, I would say), I have at least 5 minutes of constant 100% CPU usage dominated by CoreSync and explorer. I did many things. Changing CPU priority, changing upload/download limit for Creative Cloud, reinstalling Adobe CC (from the official website), reinstalling Windows... Nothing works. Leaves me at the only conclusion left: it must by CoreSync in combination with explorer. Please do sort it out.

jeroenr92072295
Inspiring
December 10, 2020

Seems now that as soon as I force quit my Explorer.exe, the CPU load decreases dramatically (briefly towards ~20% for Core Sync, but soon after closer to 0). I would have to verify this, but I think that explorer.exe does interfere with Core Sync or vice versa. If I quit explorer, Core Sync has time to do its job. If I quit Core Sync, it will reappear, same issue. Anyone following this issue?

David__B
Adobe Employee
Adobe Employee
August 24, 2018

Hi Derek,

Sorry to hear about your difficulties.

A few questions and things to test:

  • Would it be possible to capture and screen a screen shot from Activity Monitor?
  • Are you actively syncing files when this issue is occurring?
  • Does unchecking the sync on/off option in the Creative Cloud app preferences make the CPU use go down?

  • Also, just to confirm, what version of the Creative Cloud Sync is listed in the preferences?

Please get let me know when you get the chance,

Thanks,

- Dave

Play@HomeDad
Participant
September 10, 2018

Any update on this? Support told me it was my fault that Core Sync was taking up 100% of my CPU and it's because my 64 bit system needs to be upgraded to 64 bit ... not the sharpest tool obviously.

First he said Lightroom was to blame, so I uninstalled it. Not worth the trouble.

jasonh54588486
Participant
September 18, 2018

I paused the syncing and the CPU went down to normal levels. I am not sure why it uses 100% minimum when it is not paused

Kanikas
Community Manager
Community Manager
August 23, 2018