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Question

Core Sync missing

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Hi, for the past sour months, I'm unable to sync or download any creative cloud apps on my mac, and I've already trying reinstall the creative cloud app and all kind of reset. Finally I realized I'm missing the Core Sync service, and I'm unable to figure out how to make it back to my computer. Is there any way to fix this problem?

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Nancy OShea

Community Expert

Resolve Connection Errors:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Nancy O'Shea— Product User & Community Expert

Neelamk

Legend

Hi There,

We are sorry for your difficulties. Could you please let us know the version of the Creative Cloud Desktop Application installed on your PC, Also we have an article link below which will help you to troubleshoot the issue. Please refer below:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-crash-core-sync.html

Please let me know if this helps. We are here to help you.

Regards,

Neelam

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G

Gengchen21872955wymoAuthor

Participant

It's the latest version, but the thing is the whole folder is missing.

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Neelamk

Legend

Hi There,

Thank you for the information. As you already tried uninstalling the CC Application, I would request you to perform a clean uninstall and reinstallation again. Please refer to the below link:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Please let me know once done and also check if the Core sync gets available.

Regards,

Neelam

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