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Brave_shape16B8
Participant
April 14, 2014
Question

Core Sync Process Choking Systems

  • April 14, 2014
  • 35 replies
  • 60766 views

I have Adobe CC installed on an older MacBook Pro running Lion and an iMac running Mavericks. Ever since the last CC update, my processors have been maxed out and the Finder locks up (usually after first booting up). The activity monitor shows "Core Sync" hogging most of the CPU - anywhere between 75-99%. Once I quit the process, the CPU returns to normal. I also have Adobe CC installed on a PC running Windows 7, which produces similar CPU usage. I am now in the habit of force quitting Core Sync first thing when I boot up and when Core Sync switches back on, I'm sometimes forced to just shut down CC altogether. This should not be.

Is anyone else experiencing this problem? Adobe?

J.

    This topic has been closed for replies.

    35 replies

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    B
    bitknit2
    Participating Frequently
    June 1, 2014

    Still no help here.

    file sync? what is that?  I don't use anything called "file sync"

    Here's the scenario.

    Boot Mac

    No Creative Cloud icons in my tool bar at the top.

    No Adobe applications running.

    Open Activity Monitor

    Notice Creative Cloud and Core Sync processes running, using cycles. - FORCE QUIT THEM.

    This is my immediate habit now upon booting my Mac.

    I want these applications to not run unless I specifically run those applications myself.

      B
      bitknit2
      Participating Frequently
      June 1, 2014

      Actually, I had a misunderstanding, and thought that I needed to run Creative Cloud to run Adobe Applications.

      My solution was to uninstall Creative Cloud.

      I no longer see the processes running when I boot my machine.

      I have decided I will not use "cloud" services for my content.  I do not believe Adobe can keep it secure, anyway.

        D
        Adobe Employee
        derekajack
        Adobe Employee
        June 2, 2014

        Hi Bitknit2,

        as you say, you don't need to run Creative Cloud app to run the Adobe apps, however Creative Cloud app is the mechanism for alerting you of available updates to the Adobe apps, and for downloading these updates. 

        You can turn File Sync off from the Preferences menu if you choose not to use this feature.

        With regards to the issue of high CPU usage, we have identified a resolution and will provide the fix in an update later in June.  As my colleague Warner mentioned, we may be able to offer a workaround until then.

        It would be great if you could use the File Sync feature and let us know what you think.

        wharress
        Community Manager
        wharressCommunity Manager
        Community Manager
        May 28, 2014

        Hi J.Hanshaw

        Could you supply me with your log files, this will help me understand your issue further and help you with a possible work around.

        CoreSync Log File location -

        Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

        Windows - /users/username/Library/Application Support/Adobe/CoreSync/

        If you could email me your log files, harress@adobe.com

        Thanks

        Warner

        florianbredl
        florianbredl
        Participant
        May 27, 2014

        Same here on a MacBook Pro. 100% CPU. Does not stop after pausing file synching. Does not stop after restarting the CC App. Only solution is to quit all CC applications and killing the Core Sync service via hand.

          D
          Adobe Employee
          derekajack
          Adobe Employee
          May 28, 2014

          Hi florianbredle,

          Does this occur file sync or when idle?

          If during file sync, how many files are syncing/what size are the files?

          What version of Mac OS?

          What version of the Creative Cloud Desktop App are you running?

          B
          bitknit2
          Participating Frequently
          April 29, 2014

          I, too, see these processes running.  I'm not running Flash, I'm not running Photoshop, why, then, are these processes even running at all?  I also force quit them right away, if I'm not planning on running an Adobe product.

          How do I make this stuff not run unless *I* want it to?

          Upon further investigation, I see that I can run Flash CC and Photoshop CC without Core Sync or Creative Cloud at all.  How, then, do I uninstall Creative Cloud and Core Sync?  I don't want it on my computer if it has to run on boot every time.

            David__B
            Adobe Employee
            David__B
            Adobe Employee
            May 1, 2014

            Hi Bitknit2,

            Are you using file sync? If so, does the behavior still occur if you pause it?

            M
            mroesele
            Participating Frequently
            May 27, 2014

            Experiencing exactly the same very annoying problem on a MacBook Air (Core i7): 100% CPU for no obvious reason. For hours.

            Drains my battery very fast, even if there are no changed files.

            Does not stop after pausing file synching.

            Only solution is to quit the CC application and killing the Core Sync service after that.

            Please fix this immediately - otherways I am unable to work with CC files.

              David__B
              Adobe Employee
              David__B
              Adobe Employee
              April 23, 2014

              Hey J,

              Sorry for the delay in responding. Are you still seeing the behavior? Does signing out of the Creative Cloud app and back in again make any difference (Gear icon > Preferences > App tab in the General section)? Can you check the version from the preferences just to ensure you have the latest release 1.5.1.369?

              Thanks,

              - Dave

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