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maurizio_mercuri
Participant
June 12, 2015
Question

Core Sync repeatedly crashes after last upgrade to Creative Cloud ver. 2.1.0.108

  • June 12, 2015
  • 2 replies
  • 1079 views

Hi all,

as mentioned in the subject, about twenty minutes ago Creative Cloud automatically upgraded to version 2.1.0.108 but, from that time on, I am constantly having crash reports of Core Sync. I close the window, send the report to Adobe, and, after about a minute, another crash.

I am working on a Mac Pro (end of 2013), CPU 3,7 GHz Quad-Core Intel Xeon E5, 12 Gb RAM and MacOS X Yosemite 10.10.3.

I really hope to solve this problem very soon 'cause it's really hard to be able to use the computer with this window constantly popping' up!

Thanks.

Best,

Maurizio Mercuri

This topic has been closed for replies.

2 replies

S
Adobe Employee
Scott V
Adobe Employee
June 13, 2015

Hello Maurizio

Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here?  Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders  & Online file storage and sharing | Creative Cloud Assets

They log files are located at;

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Your help is appreciated.

Regards

Scott

    P
    Pettigrew Photography
    Participant
    June 14, 2015

    Interested in how to fix this problem, as I'm having the same issue with CoreSync crash reports.

    Atul_Saini
    Atul_Saini
    Legend
    June 12, 2015

    Maurizio Mercuri,

    Please share the below mentioned step

    1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more

    if you have multiple accounts signing into CreativeCloud)


    Let us know if this works.

      R
      Rodolfo Cingolani
      Participant
      June 12, 2015

      Workon MacPro (half 2010) Os 10.9.5 and Creative Cloud 2.1.0.108.

      I have delete all files inside CoreSync folder.

      After the update a sort of bug create a series of folders named with '(unknow)' and give the error about unable to access to the folder.

      (excuse me for my poor english)

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