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Fëanx°
Fëanx°
Participant
April 4, 2014
Question

coresync.exe makes my CPU on max all the time

  • April 4, 2014
  • 2 replies
  • 7225 views

I saw that on 2 computers : CPU is on max frequency and no moment down and there is always a thread working high...

I stopped services and softwares one by one.

The only one that sop the CPU is "coresync.exe".

I've uninstalled Adobe CC : my CPU is working normally.

I re-install Adobe CC : same problem !!!

CPU frequency is on max, threads are flying one by one !

If I kill Coresync.exe and open an Adobe soft, it comes back... and stay when I close the app, my CPU still working on max power, even if I do nothong more... 😞

Does someone know how to make it work properly ?

Thank you for help me, on my 2nd computer, it makes the CPU temperature going over 80°C and I cannot work anymore with it !!!

This topic has been closed for replies.

2 replies

davidicus
davidicus
Inspiring
November 4, 2016

CoreSync can make max out my network connection without warning. slows everything down. i thought pausing File Sync would clear things up, but no drastic improvement.

    Veranda Smartwater
    Veranda Smartwater
    Participant
    May 25, 2017

    This exe is like having a hijacker on your computer.

      David__B
      David__B
      Legend
      April 23, 2014

      Hi Fëanx°,

      Does signing out of the Creative Cloud app and back in again make any difference (Gear icon > Preferences > Account tab in the General section)? Can you check the version from the preferences just to ensure you have the latest release, 1.5.1.369?

      What kind of a computer and OS version are you using showing the behavior?

      Could you collect and upload your sync log files for review?

      They are located at:

      Mac:

      <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

      (where YYYY-MM-DD indicate the date of the last log)

      Note: The User Library user folder is hidden on starting with 10.7 or later

      see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

      Windows:

      C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

      (where YYYY-MM-DD indicate the date of the last log)

      Note: The AppData folder is hidden by default this doc shows how to show it if needed

      http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

      Would you be able to zip the log files into a single file, upload them to Creative Cloud, make it accessible for download, and post the download link here?

      Thanks,

      - Dave

      Fëanx°
      Fëanx°Author
      Participant
      April 23, 2014

      Hello, thank you for your answer, but I have uninstalled Adobe Creative Cloud to go on working well...

      So Log files have disapeared too.

      The problem appears on 2 computers :

      - Laptop Asus G74SX, Core i7 2670QM 2.20GHz, 8Go RAM, Windows 7 x64

      AND

      - Desktop with MB Asus Rampage 4, Core i7 3960X 3.30GHz, 32Go RAM, Windows 7 x64

      I think the problem has begun when I put some Lightroom catalog files in Creative Cloud Files for syncing with my 2 computers...

      Even if I delete all files and make Creative Cloud Files empty, I still have CPU working on max (reality is that each thread goes up on max one by one, making temperature grow up...)

      After uninstalling CC, all is working fine...

      David__B
      David__B
      Legend
      April 23, 2014

      Hi Hi Fëanx°,

      Thanks for the info and for following up. If the problem reappears please post back.

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