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seanh70148276
seanh70148276
Participant
April 4, 2017
Question

could not enable sync

  • April 4, 2017
  • 3 replies
  • 1913 views

my creative cloud desktop app will not enable the sync feature. It says I need to rename my folder? How do I fix and repair this?

Sean

This topic has been closed for replies.

3 replies

David__B
Adobe Employee
David__B
Adobe Employee
April 6, 2017

Hi Sean,

What does it show in the preferences for the file location?

If click the little icon at the end of the field, choose change and direct it to the Creative Cloud Files folder in your user directory does it make any difference?

Thanks,

- Dave

seanh70148276
seanh70148276Author
Participant
April 8, 2017

It says could not enable sync -the creative cloud needs to rename your folder- "Creative Cloud Files" please close all programs and restart your machine.

David__B
Adobe Employee
David__B
Adobe Employee
April 8, 2017

Thanks for the info Sean,

You might test if the same thing occurs in a newly created administrator account. Are you on Windows or Mac? Does your current user account have administrator rights?

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
April 5, 2017

Moving to File Hosting, Syncing, and Collaboration​

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
April 5, 2017

Hi Seanh70148276,

Please refer the help document below for reference:

Error: "Unable to sync files" to the Adobe Creative Cloud

Adobe Creative Cloud File Sync | Known issues

Hope this helps !

Feel free to update the thread if this does not work.

seanh70148276
seanh70148276Author
Participant
April 5, 2017

I tried all of those steps and it still did not work.

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