Could not enable Sync

Question

Last Wed I got this error after opening CC Desktop:

Could not enable sync. Creative cloud need to rename your folder "Creative Cloud Files" to enable syncing. Please close any open documents or restart your machine and try again.

I had not documents open. I restarted the PC but to no avail. I didn't need anything to be synced at the time so I let it go. Thursday and Friday all was fine. Today I am getting the error again. I have been having a lot of issues with CC Desktop signing out every time I shut off the PC. I have to uninstall the app, delete the recommended files and re-install. All works fine after that, except now I can't sync files, and off course, today I need to sync some of the work I did over the weekend.

Online search was no help.

Windows 10, Dell XPS 8900, 16MB Ram.

Thanks in advance.

John T Smith · Accepted Answer

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-FAQ https://forums.adobe.com/thread/1937790

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

-an overview of assets https://assets.adobe.com/files

-File sharing https://forums.adobe.com/thread/1838790

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

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Creative Cloud support (all Creative Cloud customer service issues)

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sacrtc · Answer

I know this has been out there for a while but I found something that made a change today. I looked in my users folder and found that there were 5 archived Creative Cloud Files folders. I deleted them and tried to sync, and it is now working. This is after searching the forums, and spending around two hours with the help desk, who said it was a Microsoft Issue. It is still in the process of syncing so I am not sure it works, but it is much farther than it has been in months.

I hope this helps someone.

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