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cd.marcus
Participant
December 24, 2021
Question

.CR2 previews in "Synced Files" tab (CC app)

  • December 24, 2021
  • 1 reply
  • 206 views

Hello.

 

I have recently synced all my RAW files to the CC storage, both .CR2 and .DNG files. All ok, previews showing up in the CC app both in Android and Windows versions. The issue is that the new .CR2 files I am uploading from now on are not showing previews, only white icons stating that previews of .CR2 files are not supported in the CC mobile, but they are also not showing in Windows version. The files are not corrupted, simply not rendering previews. All other .CR2 keep showing previews normally. Any clue on what's happening and how to solve this?

 

Thanks.
Marcus.

 

 

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
March 15, 2022

Hi CDMarcus,

 

Sorry for the delay. Are you still seeing this behavior? I uploaded a .CR2 and the preview appeared normally.

 

Thanks,

Dave

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