Creative Capture Library assets lost after adobe ID password change

Question

I had 2 adobe id's (one with my photoshop subscription and one with my adobe capture assets)...and called support to consolidate to one...the one with my creative capture assets. I was required to change my password to do this. Now the 118 assets I had in my library are gone...there are no assets in my account. All I have is a link I shared last night(while I still had the assets)...is it possible to recover that library?

paml91871271 · Accepted Answer

Update...I was able to use the old link (prior to password change) to open then save the library...I had to try a couple times, after the first successful save I also made a copy...then 2 copies showed up in my library...not sure how it worked but it did, hope that helps if anyone else has the problem!

defaultsuui7bk2m7wx · Answer

I have the same issue. But cannot debug. Any help? I lost a cloud-based asset &#128542; very valuable to me as I would need to recreate from scratch for app design

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