defaulta28m97mygw3p

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Question

Creative Cloud

Forum|Forum|5 years ago
February 13, 2021
2 replies
139 views

I am trying to use my new Creative Cloud and cannot get past the screen that urges me to download other items and try trials. I do not want either at this moment, only to continue on, but cannot "X" out of this promo screen - get past it. How do I get rid of it?

Cloud storage web assets

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Community Expert

Community Expert

It's unclear what you're asking. Please show us a screenshot.

I'm guessing you need to close Creative Cloud desktop app and restart your computer.

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html