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Participant
July 30, 2022
Answered

Creative Cloud

  • July 30, 2022
  • 5 replies
  • 474 views

Hello. Today I tried to move a folder from desktop to creative cloud and i had an error message saying that the cloud couldn't load the files and they just disappeared, now I can't find them anywhere. Is there a way I can find them back?

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Correct answer kglad

1. check your computer's trash.

2. check the cc files by opening the cc desktop app>clicking the cloud icon at the upper right>click cc web and check the ~10 folders (including deleted).

3. use a restore program (google it) to restore your files.

5 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 31, 2022

1. check your computer's trash.

2. check the cc files by opening the cc desktop app>clicking the cloud icon at the upper right>click cc web and check the ~10 folders (including deleted).

3. use a restore program (google it) to restore your files.

Participant
August 1, 2022

It worked! Thank you

kglad
Community Expert
Community Expert
August 1, 2022

which one worked?