Creative Cloud

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Hello. Today I tried to move a folder from desktop to creative cloud and i had an error message saying that the cloud couldn't load the files and they just disappeared, now I can't find them anywhere. Is there a way I can find them back?

File sync

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kgladCorrect answer

Community Expert

1. check your computer's trash.

2. check the cc files by opening the cc desktop app>clicking the cloud icon at the upper right>click cc web and check the ~10 folders (including deleted).

3. use a restore program (google it) to restore your files.

kglad

Correct answer

Community Expert

1. check your computer's trash.

2. check the cc files by opening the cc desktop app>clicking the cloud icon at the upper right>click cc web and check the ~10 folders (including deleted).

3. use a restore program (google it) to restore your files.

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A

Aries PevensieAuthor

Participant

It worked! Thank you

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kglad

Community Expert

which one worked?

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