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Fanny28266665qd1b
Participant
February 5, 2023
Question

creative cloud

  • February 5, 2023
  • 2 replies
  • 124 views

Bonjour, j'ai un compte Adobe depuis 2017, j'ai mis a jour mon mot de passe sur le site internet car j'ai oublié l'ancien mais sur l'application creative cloud quand je rentre mon nouveau mot de passe il y a erreur, je n'ai donc plus acces aux applications. Avez vous deja renconterr ce probleme ?

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 5, 2023

where on adobe's website did you change your password?  in your account, https:account.adobe.com?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 5, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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