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chsquirrel
chsquirrel
Inspiring
September 25, 2017
Question

Creative Cloud adds old deleted files back during Sync

  • September 25, 2017
  • 4 replies
  • 1718 views

I use the Creative Cloud Sync feature on 3 different computers – but have found that, for some files, if I delete them on one computer, the next time I log back in to CC they are redownloaded when they should remain deleted.

Is there some way of deleting that I'm missing? Do you have to delete files/folders on the same computer that they were created on (hopefully not)?

I'm using a Mac running OS Sierra on two of the Macs and El Capitan on the other.

Thanks

    This topic has been closed for replies.

    4 replies

    P
    pieterb47847838
    Participant
    February 18, 2022

    I have the same problem. It costs me precious time to delete them again and again.
    It seems Adobe wants to fill my cloudspace to the maximum, to make me buy more space.
    I have not found a solution yet.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 19, 2022

    if you have file sync enabled, that's what is supposed to happen.

    M
    matthewquaglia
    Participant
    April 15, 2018

    I am also having this problem. Once I've deleted files from the creative cloud, they slowly reappear (Sync back into my creative cloud folder). This happens over a period of an hour or so. Not all the files/folders are being re-synced, only about 20% of them.

    Thanks

    Matt

    R
    Adobe Employee
    Ramesh_Encore
    Adobe Employee
    September 26, 2017

    Hi,

    Do you have any collaboration among these three machines you are using? If yes, what kind of collaboration? Read Only or Read-Write?

    Regards,

    Ramesh.

    chsquirrel
    chsquirrelAuthor
    Inspiring
    September 27, 2017

    Hi Ramesh – no collaboration, just myself using all three machines

    one other thing I didn't mention: I also get old files with a 'Conflicted Copy' line in the file name added back to the folder very often, when this doesn't seem appropriate

    thanks

    Chris

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 25, 2017

    [moved from Creative Suites to File Hosting, Syncing, and Collaboration]

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