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chsquirrel
chsquirrel
Inspiring
Sep 25, 2017 12:02 PM UTC
Question

Creative Cloud adds old deleted files back during Sync

I use the Creative Cloud Sync feature on 3 different computers – but have found that, for some files, if I delete them on one computer, the next time I log back in to CC they are redownloaded when they should remain deleted.

Is there some way of deleting that I'm missing? Do you have to delete files/folders on the same computer that they were created on (hopefully not)?

I'm using a Mac running OS Sierra on two of the Macs and El Capitan on the other.

Thanks

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    6 replies

    pieterb47847838
    Participant
    Feb 18, 2022 3:35 PM UTC

    I have the same problem. It costs me precious time to delete them again and again.
    It seems Adobe wants to fill my cloudspace to the maximum, to make me buy more space.
    I have not found a solution yet.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Feb 19, 2022 3:57 PM UTC

    if you have file sync enabled, that's what is supposed to happen.

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    matthewquaglia
    Participant
    Apr 15, 2018 1:44 AM UTC

    I am also having this problem. Once I've deleted files from the creative cloud, they slowly reappear (Sync back into my creative cloud folder). This happens over a period of an hour or so. Not all the files/folders are being re-synced, only about 20% of them.

    Thanks

    Matt

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    Adobe Employee
    Ramesh_Encore
    Adobe Employee
    Sep 26, 2017 6:28 PM UTC

    Hi,

    Do you have any collaboration among these three machines you are using? If yes, what kind of collaboration? Read Only or Read-Write?

    Regards,

    Ramesh.

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    chsquirrel
    chsquirrelAuthor
    Inspiring
    Sep 27, 2017 10:46 AM UTC

    Hi Ramesh – no collaboration, just myself using all three machines

    one other thing I didn't mention: I also get old files with a 'Conflicted Copy' line in the file name added back to the folder very often, when this doesn't seem appropriate

    thanks

    Chris

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 25, 2017 1:52 PM UTC

    [moved from Creative Suites to File Hosting, Syncing, and Collaboration]

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