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Nuii Sasamon
Participant
February 8, 2020
Question

Creative Cloud App Can't Install on MacOS Catalina 10.15.3?

  • February 8, 2020
  • 3 replies
  • 6332 views

Creative Cloud App Can't Install on MacOS Catalina 10.15.3? And Alos I found Photoshop lastest Version I download from Adobe Does NOT work as well. Should I or Could I downgrade the MacOS system? Thank you. 

 

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3 replies

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alan5E99
Participant
September 7, 2020

I am having the same issue. I also have late 2015. I have no idea how to fix this issue. I am so desperate that I am considering whiping my whole computer and starting over. 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 9, 2020

If your computer meets or exceeds the system requirements, you should have no trouble installing the latest Creative Cloud desktop app + Photoshop 2020, etc...

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Did you remove all old 32-bit apps before you installed Catalina as recommended below?

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-2015-os-support.html

 

If not, wipe old files off your system with the Adobe Cleaner tool below.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    February 8, 2020

    What exactly are you trying to install? What is the name of the file you downloaded, exactly please?

      N
      Nuii SasamonAuthor
      Participant
      February 9, 2020

      I update my imac late 2015 from el capital to Catalina after that I signin my adobe account and download Photoshop and Cretive cloud. I found that Photoshop does not work on  also Creative cloud as well. Today i try for the whole evening to downgrade from Catalina to Mojavein order to work with Photoshop and Illustrator lastest version. I have been searching or encounter many post about that Adobe does not yet update their App to fully compatible with Macos Catalina system. 

      T
      Test Screen Name
      Legend
      February 9, 2020

      The latest updates to CC 2020 are made to work in Catalina. Don't rely on out of date discussions.

      Please describe your symptoms in detail, including any error messages in full. What version of Photoshop is installed? Please carefully answer all questions so that we can help you.

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