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H
Hoover1979
Known Participant
April 2, 2024
Answered

Creative Cloud app interface goes blurry the instant I move my mouse

  • April 2, 2024
  • 6 replies
  • 2735 views

The Adobe Creative Cloud App keeps going blurry the instant I move my mouse after opening up the app. The left image is what the app looks like the instant it opens and the right image shows what happens the in instant I move my mouse.

 

Attached is a Pastebin link with my full DXDiag information:

https://pastebin.com/xg7xRXeQ

.

    Correct answer kglad

    I tried that, but no dice.  As soon as I move the mouse the text and images go blurry again.  I don't think it's possible to fix this issue on my end.


    if you did all that and the problem remains it confirms the problem's not the cc desktop app but something else on your computer.

    6 replies

    S
    synergia_4225
    Participant
    August 25, 2025

    A mi tambien me pasa y aun no encuentro solucion, no es un problema aislado tengo windows y buenos componentes, buena red de internet, buenos  ajustes de resolucion, etc 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 25, 2025

    @synergia_4225 

     

    make sure your video card driver is the studio (not gamer) version.

    Christopher - DMM Studios
    Christopher - DMM Studios
    Participant
    September 26, 2024

    I'm having this problem on Windows 11, and it seems to correlate with/start when I try to run Adobe Acrobat, which says it can't run in Protected Mode. Trying to run without that mode (top option) leads to the Fatal Error.

    This is a brand new install on a brand new Win 11 computer!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 26, 2024

    @Christopher - DMM Studios 

     

    is this an acrobat only problem?

    J
    Joek25121891bs98
    Participant
    August 31, 2024

    Hey, this is what I did to solve the problem. Go to your NVIDIA control pannel and turn on Image scaling. You can leave it on 50%, but if that doesn't work... Bump it up to 100%, I just fixed this for myself and am not sure if it is a permanent solution. Hope it helps.

    J
    Joek25121891bs98
    Participant
    August 31, 2024

    Ignore what I said. I didn't fix it, but the first part of the fix I found in this Youtube seems to have done it for me. (fingers crossed) https://www.youtube.com/watch?v=auFVNmZ3d2Y

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 31, 2024

    @Joek25121891bs98 

     

    thank you.

      D
      David248417468sfs
      Participant
      August 27, 2024

      Same thing happeneing on windows with no explanation

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 27, 2024

      @David248417468sfs 

       

      has this been a problem since the first install of the cc desktop app?

        J
        jimf777
        Participant
        August 14, 2024

        Same issue here. I found that resizing the app window temporarily fixes the blurriness, but not for long. No other app or program does this and I don't think it's done this before and I've had the CC since about the time it came out

        J
        jimf777
        Participant
        August 14, 2024

        I just noticed that when another window has focus, it clears up, again temporarily but longer.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        April 2, 2024

        does that happen with any other app?

        H
        Hoover1979Author
        Known Participant
        April 2, 2024

        No,  just the Adobe CC app.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        April 2, 2024

        i've never seen that reported so i suspect it's something unique to your computer.  however, if it is because of a cc desktop issue:

         

        reset the cc desktop app by making sure it's in the foreground, then press:

        Win: Ctrl + Alt + R
        Mac: Cmd + Opt + R


        if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


        if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

        if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


        if that fails, do a clean cc install carefully following each applicable step:

        uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

        then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

        check for, and if available, update your os

        if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

        if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

        restart your computer (don't skip this)

        reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

        use the desktop app to install your cc programs/trials

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