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MC|C+D
MC|C+D
Participant
October 19, 2023
Answered

Creative Cloud App Library Sync Error MacOS Sonoma

  • October 19, 2023
  • 3 replies
  • 5658 views

After updating to MacOS Sonoma at each restart of my Mac I have an error with creative cloud library sync.

It shows a triangle with an esclamation marrk on the menu bar and also an error inide CC app under library sync.

 

Contacted the support, deleted and reinstalled CC app, deletd files into Applicatoon Support Folder.... but nothing it works until then I restart my mac.

The only temporary solution is to open CC App and press Command+Option+R to restart the CC Services.

The next day when I startup my mac, the error is present again...

 

It happens both on my MacBook Pro M1 Pro and Mac Studio M1 Max

 

Thank you in advance for helping. But I think it is a bug that need to be resolved.

    This topic has been closed for replies.
    Correct answer kglad

    first, update your os and then restart your computer. 

     

    if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

     

    if that fails proceed to the following steps: 

     

     

    quit all Adobe related products

    kill all the CCLibraries processes in task manager (win)/activity montor (mac).

    Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

    Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

     

    *

    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

     

     

     

     

    3 replies

    K
    kris_photo
    Participant
    February 25, 2024

    I am having this issue with my Lightroom. I have spent a few hours trying to reinstall Lightroom Classic, and Creative Cloud. But the sync still isnt working, I keep getting the same error message. "Couldn't connect to the server". 

     

    I also am not able to manually upload the photos directly via the browser either. Not sure if anyone has had that issue.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 25, 2024

    @kris_photo 

     

    did you follow the recommended fix?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 19, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from cc desktop ">
    SteveRoss6286574
    SteveRoss6286574
    Participant
    January 17, 2024

    I solved the issue by Force Quitting the Creative Clour icon in the toolbar on my mac.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 17, 2024

    thanks for that @SteveRoss6286574

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 19, 2023

    first, update your os and then restart your computer. 

     

    if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

     

    if that fails proceed to the following steps: 

     

     

    quit all Adobe related products

    kill all the CCLibraries processes in task manager (win)/activity montor (mac).

    Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

    Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

     

    *

    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

     

     

     

     

      MC|C+D
      MC|C+DAuthor
      Participant
      October 19, 2023

      Thnak you! This solved the problem:

      grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app

       

      I was in talk with Adobe assistence for 2 times and nobody adviced to do that.

      Probably when I uninstalled CC App the first time, I never granted full access to disk again!

       

      Thank you!!!

       
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 19, 2023

      you're welcome..  and thank you for the update.

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