Creative cloud app simply will not open

Question

All of my apps will open when requested but for some reason my creative cloud app will not open. I have tried to repair it and re-install it 3 times. Installed a C++ update from microsoft to no avail. If i open task manager I can see it running in the backround, but as a 32 Bit program even though I have a 64bit system.

And yes I have looked through the foums for anything but didnt find anything that helped.

Specs:

Windows 11 Home

i-7 11700

3060Ti

32Gb DDR4 3200 mHz Ram.

2.5 Tb Storage.

Thanks!

J E L · Answer

Hi @Riley H I see you don't have any replies yet, sorry about that. Are you still having the same problem with the Creative Cloud Desktop app not working or launching? Sounds like you've tried a lot of troubleshooting steps already. When you tried to repair it, did you use the Creative Cloud Cleaner tool? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Are you able to launch all of your apps normally from the Creative Cloud Web when you are signed in with your Adobe ID? https://creativecloud.adobe.com/apps/all/web

If you are still unable to launch the CC Desktop app, you may need to talk with Adobe technical support.

For chat support, make sure you are signed in with your Adobe ID.

— Look up your current plans here: https://account.adobe.com.

— Type AGENT in the chat box to bypass the automatic chatbot and be connected to a live person.

— Chat Link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

To call Adobe, search this list for the support phone number in your country:

— Phone List: https://helpx.adobe.com/contact/phone.html

I hope this is helpful, and let us know how things are going.

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