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ursuss
ursuss
Participant
March 9, 2016
Answered

Creative Cloud app sync. problem with the web app

  • March 9, 2016
  • 1 reply
  • 1444 views

Hello,

I have some problems with the synchronization of the files from the Creative Cloud Files folder on my computer (I use a Mac) and the Creative Cloud Web app. Practically the files I have on folder from my computer don't appear on the web (and I can't create share links for them) and vice-versa. We have a team account and we can exchange files between us but nothing shows up on the web app. The problem is valid for all the members of the team.

Is it a issue with the service or it might be a local problem?

Thank you,

Florin

HelloH

This topic has been closed for replies.
Correct answer Ken G. Rice

@ursuss - What you see in the Creative Cloud Files folder on your computer should match what you see on the CC Assets site at https://assets.adobe.com/files.

Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of the problem to SyncForum-Communication@adobe.com. Please provide the additional information outlined by Warner Harress in this Adobe forum post https://forums.adobe.com/message/8385752#8385752.

1 reply

puneeta23771395
puneeta23771395
Participating Frequently
March 9, 2016

Hi,

(Mac sync issues)

  1. 1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  2. 2) Navigate to ~/library/application support/adobe / and rename coresync to coresync.old and oobe to oobe.old
  3. 3) Launch cc app and it should work fine

(Windows sync issue)

  1. 1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  2. 2) Navigate to c://users/username/appdata/roaming/adobe / and rename coresync to coresync.old
  3. 3) Navigate to c://users/username/appdata/local/adobe/ and rename oobe to oobe.old
  4. 4) Launch cc app and it should show work fine

Note: Please take a backup of your files  (in creative cloud files folder) before performing above steps.

    ursuss
    ursussAuthor
    Participant
    March 9, 2016

    puneeta23771395‌

    Hello Puneeta,

    Thanks for the answer. The problem was partially solved (I can view the synchronized computer files on web app now when I press second mouse button, I can share the link as well), but if I need to see all the files on the web app, they don't show up. That's the same with the libraries and folder we share throughout the team. 

    Should I do something else as well?

    Thank you,

    Florin

    Ken G. Rice
    Ken G. RiceCorrect answer
    Participating Frequently
    March 9, 2016

    @ursuss - What you see in the Creative Cloud Files folder on your computer should match what you see on the CC Assets site at https://assets.adobe.com/files.

    Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of the problem to SyncForum-Communication@adobe.com. Please provide the additional information outlined by Warner Harress in this Adobe forum post https://forums.adobe.com/message/8385752#8385752.

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