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vtdave2011
vtdave2011
Participant
July 9, 2022
Question

Creative Cloud App won't Uninstall

  • July 9, 2022
  • 2 replies
  • 2783 views

I can’t update or uninstall versions of LRC and Audition using Creative Cloud Installer.

 I keep getting a small window that says “Windows cannot find ‘C:\Program Files (x86)\ Common Files\Adobe\Adobe Desktop Common\ Elevation Manager\Adobe Installer.exe’

Make sure you typed the name correctly and then try again.

 

I have no idea why it can’t find the required files. I have not changed anything. Any help would be appreciated. Thanks!

This topic has been closed for replies.

2 replies

D
Dj_Creative_enthusiast
Inspiring
July 13, 2022

Hi, 

 

I wanted to check if you have already tried ressetting the Creative Cloud App as well as tried uninstalling the CC App. Just in case issues still persists, please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thanks,

Dj.

L
Lanxalot
Participating Frequently
July 31, 2023

If anyone else has this issue, you can run the uninstaller and choose repair. Easy fix and no settings will be changed/ removed.  

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 31, 2023

    or again, more generally;

     

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 9, 2022

    Try resetting the CC App.
    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    If that doesn't work, try uninstalling and reinstalling the CC App:
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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