Skip to main content
LastPixelNinja
LastPixelNinja
Participant
July 12, 2018
Answered

Creative Cloud application - file sync on/off option greyed out

  • July 12, 2018
  • 1 reply
  • 2786 views

I am trying to turn on file sync in the Creative Cloud application, but the option is greyed out.

I am running this on Windows 10 64-bit and the Creative Cloud version is 4.6.0.384

My window looks like this:

    This topic has been closed for replies.
    Correct answer David__B

    Hi Mike,

    I see a later version of Creatiuve Cloud sync than what you have in your screenshot. It should prompt you to update it automatically. If that is not happening you may need to try reinstalling it. I'd suggest going through the troubleshooting listed here:  Uninstall the Adobe Creative Cloud desktop application

    Best,

    - Dave

    1 reply

    sudeshprathapv
    sudeshprathapv
    Known Participant
    July 19, 2018

    I have this problem too &
    this "Assets" section is loading forever.

    ...

      M
      MikeCrabb
      Participant
      November 25, 2018

      Really Adobe? Really? Don't care to respond?

      David__B
      Adobe Employee
      David__BCorrect answer
      Adobe Employee
      December 1, 2018

      Hi Mike,

      I see a later version of Creatiuve Cloud sync than what you have in your screenshot. It should prompt you to update it automatically. If that is not happening you may need to try reinstalling it. I'd suggest going through the troubleshooting listed here:  Uninstall the Adobe Creative Cloud desktop application

      Best,

      - Dave

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices