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LastPixelNinja
LastPixelNinja
Participant
Jul 12, 2018 6:45 PM UTC
Answered

Creative Cloud application - file sync on/off option greyed out

I am trying to turn on file sync in the Creative Cloud application, but the option is greyed out.

I am running this on Windows 10 64-bit and the Creative Cloud version is 4.6.0.384

My window looks like this:

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    David__B
    David__BCorrect answer
    Legend
    Dec 1, 2018 12:12 AM UTC

    Hi Mike,

    I see a later version of Creatiuve Cloud sync than what you have in your screenshot. It should prompt you to update it automatically. If that is not happening you may need to try reinstalling it. I'd suggest going through the troubleshooting listed here:  Uninstall the Adobe Creative Cloud desktop application

    Best,

    - Dave

    View reply

    4 replies

    sudeshprathapv
    sudeshprathapv
    Known Participant
    Jul 19, 2018 9:44 AM UTC

    I have this problem too &
    this "Assets" section is loading forever.

    ...

    Translate
      MikeCrabb
      Participant
      Nov 25, 2018 1:09 PM UTC

      Really Adobe? Really? Don't care to respond?

      Translate
      David__B
      David__BCorrect answer
      Legend
      Dec 1, 2018 12:12 AM UTC

      Hi Mike,

      I see a later version of Creatiuve Cloud sync than what you have in your screenshot. It should prompt you to update it automatically. If that is not happening you may need to try reinstalling it. I'd suggest going through the troubleshooting listed here:  Uninstall the Adobe Creative Cloud desktop application

      Best,

      - Dave

      Translate
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