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defaults9lk9x3tdw11
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December 17, 2023
Question

Creative Cloud Apps 2024 Crashing at launch

  • December 17, 2023
  • 1 reply
  • 1794 views

I've been having an issue with the latest Adobe apps (2024) that for some reason it's crashing at launch. I'm using iMac Sonoma. The previous versions work fine on my computer, it's only the 2024 version that doesn't launch (including the Creative Cloud desktop app).

Interestingly, I tried making a standard test user to see what would happen and all the apps work fine there including the 2024 apps. I tried changing the permissions on a whole bunch of folders but it's still not helping...I've been in touch with senior Adobe advisors and Apple, but no one can get to the bottom of the issue. 

Any suggestions would be greatly appreciated!

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 17, 2023

    do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    D
    defaults9lk9x3tdw11Author
    Participating Frequently
    December 17, 2023

    Thank you for this suggestion, I've tried cleaning and reinstalling multiple times (with the help of an Adobe Advisor) but it did not help:(

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 17, 2023

    there's a lot more than that in the steps i described.

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