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May 24, 2023
Question

Creative Cloud apps missing

  • May 24, 2023
  • 1 reply
  • 163 views

creative clowd fails to show me all of the products i have signed up for. up until about a month ago i CC would show me the 4 products i have signed up for, and I could also click the update button, when there were updates to appaly. the 4 products it used to show me are Lightroom CLassic; Camera Raw; Photoshop; Lightroom vers 6[ which i no longer use] But now Creative Cloud does not show Photoshop or LR vers 6. It only shows LR Classic and Cam Raw as my products. Note i am happily running LR classic and photoshop vers 24.2. Obviously i want to update photoshop to 24.5, but i fail to see how i can do that. I am a windows user. And Creative CLoud is running version 5.10.0.573 which i believe is the latest. Assitance and guidance on how ro resolve would be appreciateds.

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1 reply

kglad
Community Expert
Community Expert
May 24, 2023

it should show all the cc apps. ones you're subscribed to should have an install button and the others should have a try button.

 

if that's not what you see, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.