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Robbie Fridge
Participant
December 8, 2014
Question

Creative Cloud Asset Library won't sync

  • December 8, 2014
  • 2 replies
  • 985 views

Hi All, I have a Red Warning Triangle, showing 0n my iMac creative cloud icon, that shows that I have a problem with syncing downloads to my library, I have never seen this icon before so started creating a new folder in my library to see if I could download to it but nothing works and no new library folder appears, Can you help?

Regards, Rob...

This topic has been closed for replies.

2 replies

wharress
wharress
Participating Frequently
December 16, 2014

Hi,

Are you still seeing issues with Creative Cloud?. If so would you be able to send your log files to me.

You can find your log files at...

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


please send them on to at harress@adobe.com

R
Robbie FridgeAuthor
Participant
December 18, 2014

Hi Warner, the fault is caused with the internet connection speeds in the office where I work, When I took the Mac home with me  the sync work fine, and the Red Triangle disappeared. Talking to our telephone supplier to sort this issue.

Thanks for you help,

Regards, Rob...

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    December 8, 2014

    Moving the discussion to File Hosting, Syncing, and Collaboration.

    Thanks,

    Atul Saini

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