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haleyc72264274
haleyc72264274
Participant
September 6, 2017
Answered

Creative Cloud assets syncing too slowly. Help!

  • September 6, 2017
  • 1 reply
  • 779 views

For the past 2 months, my Creative Cloud account, that I share with 2 other coworkers, has not been syncing on my desktop. It continuously syncs 2 of 1300 files every day. All day. Never changes. My coworkers have no issue viewing each others files, yet I do. They can never view or access my files. I am able to view all files on the CC asset browser, but not on the desktop. Below are the references my CC is currently set at. I have uninstalled, reinstalled, forced quit, and restarted. Nothing helped. Any ideas on the issue?

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Correct answer Ramesh_Encore

Hi,

Sorry for the issue you are facing with the sync service in Creative Cloud. Could you please share your logs using Log Collector Tool ?

Regards,

Ramesh.

1 reply

Adobe Employee
Ramesh_EncoreCorrect answer
Adobe Employee
September 7, 2017

Hi,

Sorry for the issue you are facing with the sync service in Creative Cloud. Could you please share your logs using Log Collector Tool ?

Regards,

Ramesh.

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