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Participant
January 19, 2024
Question

Creative Cloud automatically signing out (We can't verify your subscription status)

  • January 19, 2024
  • 1 reply
  • 453 views

Our agency provides editing services and has two Adobe accounts with limited software for video and graphic design. On January 11th, my colleague logged out of my account slot by mistake. I needed to edit at that time, so I signed out his laptop slot and signed in with my desktop slot. The ID had 2FA, so I called him for the OTP. When I logged in to Creative Cloud and opened Premiere Pro, it asked for credentials again. I logged in to Premiere Pro and got an error saying "We can't verify your subscription status" following with - "We can't reach Adobe Servers, This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshoot guide"
After clicking "Try Again" and receiving another error "We're still having connecion problems", I noticed I had also been logged out of the Adobe Creative Cloud desktop app. Upon "Quitting Premiere Pro" and trying to sign back into Creative Cloud, I went through the login process entering my ID and password, received messages about "Signing you into Creative Cloud" and "Initializing Creative Cloud", creative cloud was launched and saw all the programs I had access to in my subscription was visible. However, when I tried back to open Premiere Pro and sign in, it logged me out of the creative cloud app.

 

 

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1 reply

Participant
January 19, 2024

1. No Network Issue ( Tried 1st Article )
2. Creative Cloud Still automatically signs me out ( Tried 2nd Article )
3. Creative Cloud Still automatically signs me out ( Tried 3rd Article )

kglad
Community Expert
Community Expert
January 19, 2024

@VIVEK25564143djbx 

 

to start, do you have a teams or enterprise subscription?