Creative Cloud basic download

Forum|Forum|4 years ago
February 26, 2021
1 reply
281 views

For the second time this week, I had to download to repair CC. This is not the first time I have needed to repair CC since I first installed it in November 2020. Any thoughts, suggestions are appreciated. This is on an iMac running Catalina; 32GB ram.

Frank Carroll

fctrvlr@gmail.com

Cloud storage web assets

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Jeffrey_A_Wright

Community Manager

Frank, have you impletmented the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to resolve the error? Does the same solution work each time? How often are files being damaged on the computer?

F

frankc3213948Author

Participating Frequently

In working through the solutions given, I continue to use the repair option. If I attempt to uninstall creative cloud, the program requires that I also uninstall all of the other programs (i.e. Photoshop, Indesign, etc.), therefore, the solution is not really a solution, it causes hours of more work, then reinstalling all of the programs, and checking and repairing any missing link problems.

Jeffrey_A_Wright

Community Manager

Frank, please make sure you are clicking on the link to the Creative Cloud desktop app uninstaller tool within Solution two of https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html. The uninstaller tool was created so that you would not need to uninstall the other Adobe apps before removing the Creative Cloud desktop app.

You will receive the error message you referenced if you don't click on the hyperlink, but instead, try to run the uninstaller application that is installed on the computer.

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