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Participating Frequently
February 26, 2021
Question

Creative Cloud basic download

  • February 26, 2021
  • 1 reply
  • 281 views

For the second time this week, I had to download to repair CC.  This is not the first time I have needed to repair CC since I first installed it in November 2020.  Any thoughts, suggestions are appreciated. This is on an iMac running Catalina; 32GB ram.

 

Frank Carroll

fctrvlr@gmail.com

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1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
February 26, 2021

Frank, have you impletmented the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to resolve the error?  Does the same solution work each time? How often are files being damaged on the computer?

Participating Frequently
March 9, 2021

In working through the solutions given, I continue to use the repair option.  If I attempt to uninstall creative cloud, the program requires that I also uninstall all of the other programs (i.e. Photoshop, Indesign, etc.), therefore, the solution is not really a solution, it causes hours of more work, then reinstalling all of the programs, and checking and repairing any missing link problems.

Jeffrey_A_Wright
Community Manager
Community Manager
March 9, 2021

Frank, please make sure you are clicking on the link to the Creative Cloud desktop app uninstaller tool within Solution two of https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html.  The uninstaller tool was created so that you would not need to uninstall the other Adobe apps before removing the Creative Cloud desktop app.

 

You will receive the error message you referenced if you don't click on the hyperlink, but instead, try to run the uninstaller application that is installed on the computer.