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ravenb34763809
Participating Frequently
Jul 7, 2020 11:10 PM UTC
Question

Creative Cloud Blank Screen

After getting no real help with fixing Adobe Photoshop CC's home screen never loading, now the Creative Cloud app is a blank screen that never loads. I can't repair, or uninstall any Adobe apps now, because the CC app will not work. I am getting to the point where I am going to stop using Adobe's products because they keep failing irreparabibly and there's apparently no way to even fix it.  Screen shot attached, not that it's going to show you a lot.

 

I am using Windows 7 64 bit.

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9 replies

glennb6640596
Participant
Jul 23, 2020 5:12 PM UTC

Sam here, couldnt find any solutions to it, all apps area outdated since cnt get CC running

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Jeffrey_A_Wright
Legend
Jul 23, 2020 9:02 PM UTC

Glennb6640596, to use a Creative Cloud individual membership you must have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  Please work with whoever manages your organization's network to verify that you can access the entire list.  If this is not possible, then please look into getting Creative Cloud for Team or Enterprise membership.

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ravenb34763809
Participating Frequently
Jul 23, 2020 11:32 PM UTC

You think that it's a firewall issue? I don't have a firewall, am on a personal home network with a normal amount of security (WPA encrypted), and obviously before the latest update Creative Cloud worked fine on my computer because I was able to install my apps in the first place.  When will Adobe be rolling out a patch to fix what they broke?

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ravenb34763809
Participating Frequently
Jul 13, 2020 9:39 PM UTC

So using the Creative Cloud Uninstaller I was successfull in unistalling CC.  I then re-installed, which fixed the blank screen issue, until it updated itself. I can now confirm that the latest CC update has broken this entirely. I guess I'll wait until Adobe decides to fix it?

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Participant
Jul 14, 2020 2:01 AM UTC

I have the same exact issue I hope it gets fixed soon.

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Participant
Jul 8, 2020 4:10 PM UTC

With Adobe support we install ALL Windows Updates that solved all the problems with Adobe Creative Cloud Desktop App.

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Participant
Jul 8, 2020 1:34 PM UTC

I have same problem

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ravenb34763809
Participating Frequently
Jul 7, 2020 11:16 PM UTC

Tried this, it did not work.

 

https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

 

It's worth noting that every time Adobe Creative Cloud runs, my mouse flickers with a loading wheel.

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