Creative Cloud - buggy, today - what to do?

Question

Adobe CC is (?) buggy, today. Acted up right after after doing the update for InDesign to v 16.2.1

Now, the Creative Cloud desktop app takes several minutes to load. The side-bar "Resources" only shows "Tutorials" - Stock, Behance, and Support Community tabs are now gone. (Those have been disappearing off-and-on, recently.) And the top bar only shows "Desktop" - Web and Mobile are gone, now.

Briefly, on one app, that I tried to "test" got a pop-up saying that I was off-line and could not use the app (?? LrC).

So I quit all apps, signed out of Adobe CC, went off-line, re-started the computer. Tried again. Nothing improved.

Should I attempt to unistall and reinstall the CC desktop app, myself? Am assuming that, if Creative Cloud is not working properly that I should not try to update any more Adobe applications.

Or should I call Adobe for support?

Adobe Creative Cloud V 5.4.4.550 Set to "auto update" for CC only

iMac - OS Catalina V 10.15.7

Adobe Apps that I need/use regularly (on my Mac) - LrC, PS & CameraRaw, InDesign, Illustrator (All due for updates - except InDesign - and I do not allow "auto-update" on any applications.

Appreciate recommended actions to take from here.

Thank-you, in advance!

Please note: None of the "Topics" below, are correct options.

Nancy OShea · Accepted Answer

[Moderator branched & moved to original topic to avoid confusion & duplication.] Issues with CC have been going on for several days, on my iMac.  (I started another string, here about it being 'buggy')Did a session with Adobe on-line chat, but the issue is not yet resolved.  (Only so much time in a day to spend problem-solving.)  When I sign-in to my Adobe account, through the web-access, everything on CC is fine.  It is the CC desktop app that is the problem.  Not getting the same error as shown in this string, but it takes forever to open the CC window, even tho' the icon is active on my tool bar. (Spinning wheel for a few minutes.)  When it does open, several things are missing on both the top bar and side panel of the CC window.  But the applications that I use, and the updates for the apps, seem to be fine.I tried some of the helpx tips, including "Creative Cloud Cleaner" and  "Creative Cloud installer stuck" steps, too.  But that did not fix it.   Am wondering if I can remove CC from my actual system Library contents, and then go back to Reinstall CC? Also wondering, if there may be some old versions of the Desktop CC app somewhere on my OS that I should remove, too?  Computer is almost 3 years old - so may be some old CC stuff left on my OS (or migrated from my old OS?) that is interferring with writing the update(s). Really would like to fix CC, if I can. Thank-you. imacOS Catalina, V 10.15.7  (system, storage and memory - all excellent) Adobe CC V 5-4-5-550    So the display isn't perfect but everything works?  Is that the gist of it?  What is your Internet connection speed?How many Adobe Fonts are you syncing through CC Desktop App?  Fonts have been known to slow things down quite a bit. How much free RAM and empty hard disk space do you have?Catalina alone takes up 4 GB of RAM and 12.5 GB of HD space. You need additional RAM and HD to support CC Desktop app + all other apps you use.- https://helpx.adobe.com/creative-cloud/system-requirements.html The Adobe CC Cleaner Tool can help remove old apps from your system & solve installation problems. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Practice good computer house cleaning.  Purge old temp and Internet files.  Remove non-essential software and move work files to externals.

Nancy OShea · Answer

Forgive the obvious questions but did you restart your computer after the update?Which OS do you have?Have you updated Creative Cloud Desktop App?

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