Creative Cloud can't load cloud documents

Forum|Forum|4 years ago
August 27, 2021
2 replies
3147 views

I have repaired my Creative Cloud app, but each time I open it, I can only view my cloud documents for about 15seconds before cloud has an error in being unable to show my documents. I am currently working on an iMac v.10.14.6. I have all the latest versions of my cloud apps as well. Photoshop won't show my cloud documents. I still have over 900GB of cloud space still available. I am working via ethernat cable on a 1GB/s line. I have no idea why this keeps happening, but it's a problem as I require my cloud documents in order to do my work.

Cloud storage web assets

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DavidOlgarsson

Participant

Having the exact same problem too, albeit on Windows 10. None of the errors on the "Photoshop Cloud Errors"-page seem to help, though. Started having these problems after the latest PS update, so I'm thinking it might be related...

kglad

Community Expert

for problem isolated to photoshop, try the photoshop forum, Photoshop on Adobe Support Community

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Miss_KittyWhiteAuthor

Participating Frequently

The troubleshoot methods don't work. It seems to be a new version issue to be fair, there are always plenty of bugs when the new versions are released, I've had numerous calls with tech support and eventually get told to roll back on my version, so I won't be surprised if this is related to the latest version.