Creative Cloud can't sync files normally

Question

I have been working in the office for a week after the end of quarantine. and this whole week CC couldn't sync my home files.
I can work with some projects without home files, but for many others I have to use other cloud services.
how can I fix this or restart the sync process completely? (all files in the web view are in place, but downloading folders from there is sooo inconvenient)

this picture has been hanging for a week.
only the first number changes - now it is 9, then 11 or 10 ... and again 9

John T Smith · Answer

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

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