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Participant
June 29, 2023
Question

Creative Cloud can't update software

  • June 29, 2023
  • 2 replies
  • 298 views

I try to click update, keep waiting a whole day.

the software can't update...

This topic has been closed for replies.

2 replies

Participant
June 29, 2023

keep loading....

Ruchika Wadhawan
Adobe Employee
Adobe Employee
June 29, 2023

Hi @OscarTakashi 

To further investigate this, could you please share the Creative Cloud logs using Log collector tool. Also, could you open Console on your Macbook and check for any crash reports of Setup OR Adobe Desktop Service?

 

Regards,

Ruchika Wadhawan

Participant
June 29, 2023

I use Macbook Pro