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Participant
June 26, 2022
Answered

Creative Cloud cannot see the installed Lightroom Classic

  • June 26, 2022
  • 1 reply
  • 356 views

Hi everyone, my first post (Everything always worked...)
The Creative Cloud desktop does not show that I have lightroom classic installed (it shows the install button). It is installed and I can use it normally (and login in app) but unfortunately it does not update because Creative Cloud does not detect it.
I tried the solution from the post where it said to rename opm.db but it didn't work.
Also in another post it was written to wait. Unfortunately I have been waiting for 2 weeks and nothing.

Do I need to try removing and installing again? Will I lose the lightroom catalogs and the work done?
Anyone have any ideas what I can do?
Thank you in advance!

This topic has been closed for replies.
Correct answer Andrzej Kotas

Thank you for your reply, but unfortunately it didn't help. I tried resetting, uninstalling and reinstalling Creative Cloud. Unfortunately without any result.
I installed lightroom again (installed it in the same directory as the old). Maybe that's not necessarily how it should be done, but it works. 😄

1 reply

Peru Bob
Community Expert
Community Expert
June 26, 2022

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Andrzej KotasAuthorCorrect answer
Participant
June 28, 2022

Thank you for your reply, but unfortunately it didn't help. I tried resetting, uninstalling and reinstalling Creative Cloud. Unfortunately without any result.
I installed lightroom again (installed it in the same directory as the old). Maybe that's not necessarily how it should be done, but it works. 😄