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brittneyl90662895
brittneyl90662895
Participant
June 4, 2025
Answered

Creative Cloud CC libraries unable to sync 2025

  • June 4, 2025
  • 1 reply
  • 501 views

Hi, I’m on macOS Sequoia 15.3.1 using a MacBook Pro M1 Pro. Creative Cloud Libraries won’t initialize in any Adobe app. I've done a full uninstall via Creative Cloud Cleaner Tool, granted Full Disk Access, reset CoreSync, and cleared login caches.

Logs from ngl-lib show repeated errors:

  • GetPrincipal Status: Data Not Found : Principal

  • GetLatestNglProfile Status: NGL Profile Unavailable

  • Signout StatusCode:110 + Signin StatusCode:403

This appears to be a CoreSync authentication issue tied to my cloud user profile or Sequoia OS incompatibility. Please escalate to the CoreSync engineering team and confirm whether this OS version is officially supported.

    Correct answer David__B

    Hi @brittneyl90662895

    Sorry to hear about your difficulties. I'd recommend contacting and working with our support directly for this. They will likely need to collect logs and work with our developers to understand the cause and how to resolve it. You can contact them here:

    https://adobe.ly/45eWYQV


    Thanks,
    Dave

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 4, 2025

    sequoia is supported, https://helpx.adobe.com/creative-cloud/system-requirements.html

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    June 4, 2025

    Hi @brittneyl90662895

    Sorry to hear about your difficulties. I'd recommend contacting and working with our support directly for this. They will likely need to collect logs and work with our developers to understand the cause and how to resolve it. You can contact them here:

    https://adobe.ly/45eWYQV


    Thanks,
    Dave

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