Creative Cloud changing image dimensions on download

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Hi, everyone!

I host large image files to send to my clients print them. Yesterday, I notice that, when downloading this images, they are with the greater dimension resized to 8192 pixels. Is this some setting or now exists this limit?

Thanks in advance!

Cloud storage web assets

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kglad

Community Expert

not previously

here's basic info: https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html

then for more info go here and check the beginner (if applicable) tutorials for cc useage and then advanced, https://helpx.adobe.com/creative-cloud/tutorials-explore.html

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Geraldo MangelaAuthor

Participating Frequently

Hi, kglad!
I don't understood your answer. The basic informations about the Creative Cloud don't solve my specific question.

My point is: I upload a JPG file with 26752 x 16240 px. When I download, it was resized to 8192 x 4973 px. Why?

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kglad

Community Expert

i was just stating that didn't occur previously and i don't see any info about image limitations other 20 gb in the cc file folder (and a 1gb cc sync folder limitation that you're not likely using).

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