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abbedabb
abbedabb
Participant
May 25, 2023
Answered

Creative Cloud claim's cloud storage full and no deleted files

  • May 25, 2023
  • 3 replies
  • 2606 views

Yesterday Adobe Creative Cloud stopped syncing, because my cloud storage was full.

So I did what I always do. Deleted some files, and moved some old stuff to an external drive.

 

But this time it didn't work. Creative Cloud claims the storgae (100 GB) is full, and when I go to https://assets.adobe.com/deleted, it says I have no deleted files.

My Creative Cloud Files folder is currently 76 GB big, but according to Creative Cloud, I have more than 100 GB in the cloud.

This topic has been closed for replies.
Correct answer abbedabb

I found the problem!

 

I always have to visit https://assets.adobe.com/deleted to delete the files I have deleted on my computer. (It's annoying, but I have to delete the files on two places). Today I discovered that that link for some reason only shows deleted documents now, and not other files.

 

I found the files by accident by clicking a link in a menu in the bottom left corner. (My Creative Cloud is in Swedish, and I don't know what the menu options are in English).

But deleted files can now be found at https://assets.adobe.com/deletedsyncedfiles, and the URL I have always used now leads to something else.

3 replies

abbedabb
abbedabbAuthorCorrect answer
Participant
May 25, 2023

I found the problem!

 

I always have to visit https://assets.adobe.com/deleted to delete the files I have deleted on my computer. (It's annoying, but I have to delete the files on two places). Today I discovered that that link for some reason only shows deleted documents now, and not other files.

 

I found the files by accident by clicking a link in a menu in the bottom left corner. (My Creative Cloud is in Swedish, and I don't know what the menu options are in English).

But deleted files can now be found at https://assets.adobe.com/deletedsyncedfiles, and the URL I have always used now leads to something else.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 25, 2023

    i don't how every response can specify the importance of the deleted folders and you feel it took personal sleuthing to find this.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 25, 2023

      to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

       

      https://assets.adobe.com

      https://lightroom.adobe.com

      https://documentcloud.adobe.com

      https://spark.adobe.com

       

      if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

      Neelamk
      Neelamk
      Legend
      May 25, 2023

      Hi There,

       

      Welcome to our community forum. We are sorry for your difficulties. To investigate your issue, could you please let us know the operating system of your system and the version of the Creative Cloud desktop application installed? Could you please tell me if you have an enterprise or individual account? Also please follow the steps below to find the full storage of your account:

      What does cloud storage include?

      Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage.

      Together count toward total cloud storage creative creative creative

      Creative Cloud

      		 Lightroom

      Document Cloud

      Adobe Express app
      • All documents
      • Starred files
      • Shared files
      • Projects and brand files
      • Graphics and Web pages
      • Videos

       

      Please let me know if you find anything additional , also you could try the below article link:

      https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

       

      Please let me know how it goes . We hope to hear from you soon.

       

      Regards,

      Neelam 

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