cristianodeluca100001

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Question

Creative Cloud connection

Forum|Forum|2 years ago
June 9, 2023
1 reply
139 views

I installed the creative cloud app on my new mac (m2pro) with macOS Ventura 13.4, and it immediately gives me a connection error.
I am attaching a video to better understand the problem.
Has anyone had this error and how can it be fixed?
It does it with the wifi home connection, as soon as I connect with the mobile hotspot ... everything works.

Cloud storage web assets

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Community Expert

Community Expert

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html