Creative Cloud Connection Issues

Forum|Forum|4 years ago
August 5, 2021
1 reply
490 views

Hello, I seem to be having some connection issues connecting to the CC servers. Now it seems every time I try and launch CC I get Unable to reach Adobe servers.

I have tried rebooting and a couple of other methods with no luck. I'm not sure what happened as I haven't done any updates and just seemed to have started overnight a few days back.

Thanks for any help.

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kglad

Community Expert

if you have a non-current os, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#sa_src=web-messaging000

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

R

RAWIMAGERYAuthor

Participant

Hey Kglad,

Thanks for the reply and input on trying to fix this.

So far I have done all steps except the last. I can see both logos, my host file is clean and I get the "pong" when clicking the link and firewall is disabled. I'm not sure what the last step is that needs to be done for the "white list"?

I am very puzzled on why this isn't working all of a sudden for no reason.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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