Skip to main content
Participant
May 14, 2023
Question

Creative cloud crashed and now my laptop won't turn back on

  • May 14, 2023
  • 2 replies
  • 402 views

Someone HELP......I installed this creative cloud to use photoshop on my new laptop, I open photoshop and began a design and then less than 5 minutes later my screen goes black and stays that way for about 10 minutes.....I forced a shut down and now my laptop won't turn back on....It just keeps showing my some kind of code that I have ZERO knowledge of....Please help!!

 

Side note, Adobe really should go back to hard copies of the software, NEVER had these issues back then.

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
May 14, 2023

restore your laptop to its new state.

John T Smith
Community Expert
Community Expert
May 14, 2023

You LOOK to have a hardware problem that MAY be a bad drive... you need to go to a hardware repair facility

 

Photoshop Elements is non-subscription and I think you may buy a DVD on Amazon http://www.adobe.com/products/elements-family.html