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melissad80465067
Participating Frequently
February 19, 2021
Question

creative cloud crashes and asks me to sign in

  • February 19, 2021
  • 1 reply
  • 465 views

Creative Cloud keeps crashing on me and asking me to sign in again. I work in After Effects, Photoshop, and Illustrator on an imac with everything up to date... I tried uninstalling creative cloud but it said that there was still some applications not deleted so I couldn't uninstall it (supposedly an application that I couldn't find anywhere on my system- I had uninstalled all the visible ones). Instead I opted to Repair but no improvement. It does give me the option to save my files before it closes but this is very frustrating - any help greatly appreciated. 

 

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 19, 2021

    Melissa, do you receive any specific error messages when the Creative Cloud desktop app crashes?  If you are receiving the message that the app is missing or damaged, then see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html steps to take to resolve the error.

     

    You also mentioned you attempted to attempt solution two of https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html , but instead of clicking on the hyperlink to the uninstaller utility, you instead attempted to run the uninstaller directly. This won't work, and you will receive the message that the app cannot be removed because other applications use it.  This time, please make sure to download and run the uninstaller utility from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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    melissad80465067Author
    Participating Frequently
    February 19, 2021

    Hi Jeff, thanks for your help. I didn't get any errors. I downloaded the uninstaller utility as you recommended and it worked. Reinstalling everything now.Hopefully it won't crash anymore. Thanks again, I'll keep you posted.Melissa

    M
    melissad80465067Author
    Participating Frequently
    February 22, 2021

    Hi Jeff, it's still happening - all of a sudden I'm asked if I want to save my file before quitting and then all my CC applications close themselves. Is there anything else I could try?  Thanks for your help. Melissa

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