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Participant
September 29, 2023
Question

Creative Cloud created three different accounts

  • September 29, 2023
  • 2 replies
  • 237 views

Hi,
I recently bought the Creative Cloud 100GB (all applications) package with the student discount. Just now I thought my subscription had cancelled itself, until I notice that I was using a wrong account (with the same e-mail and password). Then I discovered that I had even a third one, also with the same e-mail account and password. Out of two accounts that don't have the correct subscription one tied to my university, the other to a completely wrong school. The Creative Cloud 100GB package is on a "personal account" but I've still verified myself as a student. 
Will I be charged three times because of the accounts? Will it be a problem that the subcription is on a personal account even though it's a student subscription? 

Thank you in advance.

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2 replies

kglad
Community Expert
Community Expert
September 29, 2023

who manages those subscriptions?

 

for those managed by you personally, contact adobe support per above.

 

for those managed by your school plan admin, contact that admin.

John T Smith
Community Expert
Community Expert
September 29, 2023

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
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