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stuartj32651810
stuartj32651810
Participating Frequently
August 19, 2015
Answered

creative cloud - delete folder from local hardrive

  • August 19, 2015
  • 3 replies
  • 16263 views

Whilst attempting to install a licensed copy of Elements on a new machine, Creative Cloud was inadvertently installed (on Windows10).

After uninstall, a folder still existed on the local hard drive named "Creative Cloud". Cant be deleted.

After running the Adobe Clean Up tool, the Folder still exists, although the icon is now blank rather than branded.

Adobe "Chat" cannot tell me how to delete this folder, and referred to this forum.

It seems amazing, as a paying customer, that Adobe can install unremoveable rubbish, not know how to remove it, refuse to escalate, offer no support.... and point to a user forum as the best hope for an answer. 

Any advice appreciated. TIA

Correct answer Azenix

Try opening task manager and killing all adobe related processes before deleting those folders to avoid errors.

3 replies

stuartj32651810
stuartj32651810Author
Participating Frequently
August 23, 2015

How many threads till ADOBE fixes this? 

ADOBE MALWARE.

    H
    harmonious_fan00549
    Participant
    July 14, 2024

    ok so i encountered this problem and the thread wasnt helpful due to unwillingness to download more adobe products to remove adobe products, especially since one file had attached itself to the file explorer, i needed to locate the file that attached itself to the file explorer by manually deleting everything else after closing all non-explorer processes being used by the folder, move it to the desktop and then close all processes of the file explorer.
    after all of that i moved the problem file to the recycling bin and emptied it to finally be able to delete the adobe folder.
    hoping that even though this thread is 9 years old this helps!

    Megha Rawat
    Community Manager
    Megha RawatCommunity Manager
    Community Manager
    August 20, 2015

    Please share screenshot and location of the folder.

    Regards

    Megha Rawat

    stuartj32651810
    stuartj32651810Author
    Participating Frequently
    August 20, 2015

    Thank you again for your response.

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    August 20, 2015

    Moving the discussion to File Hosting, Syncing, and Collaboration

    Megha Rawat
    Community Manager
    Megha RawatCommunity Manager
    Community Manager
    August 19, 2015

    Please refer:

    1) Uninstall Creative Cloud  :

    Creative Cloud Help | Uninstall the Creative Cloud desktop app

    2) Delete following folders :

    C:\Program Files (x86)\Common Files\Adobe\OOBE

    C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

    C:\Program Files (x86)\Adobe\Creative Cloud Folders

    C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both { To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.}

    3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

    4- Click on the below link and download Creative Cloud.

    Download Adobe Creative Cloud apps | Free Adobe CC trial

    Let us know if this was helpful.

    Regards,

    Megha Rawat

    stuartj32651810
    stuartj32651810Author
    Participating Frequently
    August 20, 2015

    Thank you for your response. FYI, CloudCleaner tool has previously been run.  Also, Adobe PSElements is now installed on the machine.

    Regarding your instructions: 

    2) Delete following folders :

    C:\Program Files (x86)\Common Files\Adobe\OOBE  Cannot be deleted  "folder or file is in use by another program" (no other program is open)

    C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager file not present in this location.  "Adobe Application Manager" is present in OOBE file above, and cannot be deleted.

    C:\Program Files (x86)\Adobe\Creative Cloud Folders file No such file found

    C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both { To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.}  Found and deleted.  Re-created when PS Elements is opened.

    3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

    Have down loaded and run tool.  "Uninstallation of CC completed with errors." 


    "Creative Cloud" Folder is still present on local hard drive.

    Azenix
    AzenixCorrect answer
    Participant
    June 3, 2017

    Try opening task manager and killing all adobe related processes before deleting those folders to avoid errors.

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