Creative Cloud deleted everything after school subscription ended

Forum|Forum|3 years ago
January 5, 2023
1 reply
438 views

Creative Cloud deleted everything after school subscription ended, in the past I haven't had this issue when the subscription ended at the end of the year but this time it deleted everything apart from 1 photoshop project. I've seen people talk about a grace period but I never saw or got notified about this and my creative cloud stored all of my school work that I require for a portfolio

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kglad

Community Expert

you should have migrated your files. https://helpx.adobe.com/enterprise/using/migrate-student-assets.html#:~:text=Visit%20the%20Student%20Asset%20Migration%20portal%2C%20and%20sign,Sign%20up%20for%20a%20new%20personal%20Adobe%20account.

K

Kegan27415718e571Author

Participant

Alright so first thing, what do you mean I should've migrated when I was never notified of that feature ever being an option or the need to do so. definitely would put in some work to add that as a feature since I was able to use adobe products right up till the end of the subscription without acknowledgment.

Second thing, the migration feature doesn't work, when I try to type my email in it says something went wrong and when I try to sign in using the enterprise login I meet "adobeid-na1.services.adobe.com is currently unable to handle this request.
HTTP ERROR 503", I don't know if this is an account server issue (which it shouldn't because I can still access my school account and sign in to the adobe website normally) or if it is a adobe server issue.

Abambo

Community Expert

Alright so first thing, what do you mean I should've migrated when I was never notified of that feature ever being an option or the need to do so.

By @Kegan27415718e571

I suppose, responsibility here lies with the school. I would assume, that as they have this type of problem at the end of each year, they should be aware of this.

The school may still have access to the data. As this is an Enterprise account, they control access to the assets.

ABAMBO | Hard- and Software Engineer | Photographer

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