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R
rsarudy
Participant
October 16, 2013
Question

Creative Cloud deletes my files!!!

  • October 16, 2013
  • 3 replies
  • 1578 views

I have single app subscription and I backup my project files in the cloud. But suddenly Creative Cloud deletes my files!!!!!! This is unbelievable. Hours of projects that I have worked on are not in my folders any more. I just get mountain lion notification that this and that file was deleted. How come is this possible when I PAY monthly money for this software.

Help me out to recover my files. ASAP.

Thanks.

This topic has been closed for replies.

3 replies

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
October 16, 2013

For those who only use the file syncing with the Creative Cloud Files folder, at times you will want to sign in from the browser and check your Archive at https://creative.adobe.com/archive. The Archive is like the Recycle Bin on Windows or the Trash on Mac OS X. Files or folders that are deleted or moved out of the Creative Cloud Files folder go into the Archive. From the Archive you can either restore or permanently delete items.

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
October 16, 2013

@Colorise - I have emailed you about resolving the issue.

F
Form_Follows_Function
Participating Frequently
October 16, 2013

Hi Ken, I am facing the same issue. Can I get some help as well?

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
October 16, 2013

@Form Follows Function - I have emailed you too.

ssprengel
ssprengel
Inspiring
October 16, 2013

Are you deleting or archiving them from the cloud side of things? The sync is two-way so cloud-deletions replicate to local folders.

R
rsarudyAuthor
Participant
October 16, 2013

I am not deleting them nor archiving. I am not using the web app at all. I just leave my files untuched on both my system and website and then just get noticed that my files have been deleted. BTW I have changed my password several times, so I don't believe someone hacked into my account.

F
Form_Follows_Function
Participating Frequently
October 16, 2013

Same thing happening here. Running Lion OS. Cloud is useless. Had to revert to saving files on slower network drive. Have 100 gig of team storage just sitting there. Adobe needs to fix this and many other issues before allowing use of this service and charging for it. It is unreliable and we cannot trust it right now.

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