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Participant
April 26, 2023
Question

Creative cloud deleting files automatically

  • April 26, 2023
  • 2 replies
  • 734 views

Good morning,

 

Is there any possibility to delete a stupid new "improvement" they just implemented and will delete my files from creative cloud (if I want to keep I have to go to Deleted files... which makes for me additional and not needed job).

 

Thanks to all for support and hope someone from Adobe will ask us before starting to manage anything in our files 😞 

K.

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
April 26, 2023

@Good person KJ 

 

cc only permanently deletes files that you have explicitly marked for deletion.  even then you have 30 days to undo that deletion before they're permanently deleted.

Neelamk
Legend
April 26, 2023

Hi There,

 

Welcome to our Community. I understand your concern about losing important files while we are implementing something new like deleted file retention. To answer your query yes we do have an option of restoring the files. Please note that after deleted files are permanently removed, your cloud storage space will reflect the removal of the files. To avoid losing important files, we recommend that you restore them before the permanent deletion date. You can find instructions on how to restore a file on our page https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html.

You may also permanently remove files in your Deleted folder at any time. This new process applies to any file that is moved into the Creative Cloud storage Deleted folder from any device or Creative Cloud application. Items in the Deleted folder will continue to consume space until they are permanently removed. We understand that this may be a significant change for some of you, and we want to ensure that you have all the information you need to adjust to this new process of deleted file retention.

 

I hope this helps you with the required information. Please let us know if you want more information or help on this topic.

 

Regards,

Neelam