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Sharmistha13
Participant
September 2, 2021
Answered

Creative Cloud Desktop App Not Loading

  • September 2, 2021
  • 2 replies
  • 1123 views

The Creative Cloud desktop app is stuck at loading after Installation. After loading for a while it displays the message 'Adobe Creative Cloud needed to resolve this problem is missing or damaged' along with two options 'Quit' or 'Repair'.
Tried all suggested solutions provided by Adobe but nothing seems to work. Contacted the Chat Support Team but they failed to find the cause behind this. 
Noticed people are already discussing  about the same issue here but no specific solution has been provided by Adobe.
Thank you

This topic has been closed for replies.
Correct answer Sharmistha13

Thanks a lot Jeff for your help...Creative Cloud Desktop App is working perfectly fine now. Apparently the problem was occuring due to an installed security software. 
Thank you, once again!

2 replies

W
Walt_Felix
Participating Frequently
March 28, 2022

reinstalling C++ worked for me on a New Dell Windows 11 PC

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 2, 2021

Sharmistha, I am sorry that the files used by the Creative Cloud desktop app continue to be damaged or destroyed on the computer that you are using.  I did review your account, and I am showing that case ADB-20857583-P1W7 is open and pending your response.  Would you please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case?

 

Most individuals are able to utilize the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to resolve the behavior you are encountering. If that fails then please continue to work directly with our support team so that the installation can be repaired.

 

In addition, if you find this to be a reoccurring problem, then I would encourage you to review the settings for any installed security or disk optimization software.  Misconfigured utility software could cause files stored on the computer to become missing or damaged.

S
Sharmistha13AuthorCorrect answer
Participant
September 25, 2021

Thanks a lot Jeff for your help...Creative Cloud Desktop App is working perfectly fine now. Apparently the problem was occuring due to an installed security software. 
Thank you, once again!

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 27, 2021

Excellent, thanks for the update, Sharmistha!

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