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Lilo jE
Lilo jE
Participant
February 20, 2018
Answered

Creative Cloud Desktop App Shows Incorrect Free Space Remaining

  • February 20, 2018
  • 1 reply
  • 1510 views

I have the same problem and it doesn't help at all that you´ve emailed all these people with the same issue. Why don't you just write the answer here in the forum? I don't see the point in not resolving the problem here when the questions are almost exactly the same. I've stored my copies in iCloud when importing to Lightroom and still Lightroom keep telling me I'm out of space in Creative Cloud. I would like to know what the problem is and what I can do, please.

Sorry if I sound angry, but I am. 🙂

This topic has been closed for replies.
Correct answer David__B

There it was! Thank you! I didn't realize there was more than one "cloud". Is there another for Photoshop as well?

But here comes the next problem; if I delete the online Lightroom library I might lose my photos, so am I now forced to upgrade Creative cloud although I already have another cloud? My head aches, as well as that hole in my pocket where money keeps seeping through...

Can I export the library?

Thanks for helping!


Hi Lottie,

Glad to hear the storage usage makes more sense. There are three Adobe cloud storage places


Creative Cloud Files - Product project files

Lightroom Online  - Online images/editing

Document Cloud - PDF and Acrobat files

I think only the first two would apply to you if you have the photography plan.

You can download the images which are stored in the Lightroom Online storage if you're not wanting to continue membership. I'm not an expert on how to go about doing that though, so you might want to post for assistance in the Lightroom CC forum. I'd just post that you have photos stored here Photo Editor | Online Photoshop Lightroom and ask what are your options for downloading them to be stored locally on your computer rather than online.

Best,

- Dave

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
February 21, 2018

Hi Lottie,

Please try emptying your Archive here: Adobe Creative Cloud​ and see if that helps.

Best,

- Dave

    Lilo jE
    Lilo jEAuthor
    Participant
    February 21, 2018

    Hi David,

    Thank you for your answer! Sorry I was a bit angry!

    I followed your link but there’s nothing in my Archives; no files, nothing archived, nothing in the library, no space used. Like I wrote earlier, I store everything in my iCloud. What can I do now? I only signed up for Creative Cloud Photography yesterday evening and now I can’t use Lightroom because of this.

    Greatful for your help,

    Lottie

    21 feb. 2018 kl. 04:02 skrev David__B <forums_noreply@adobe.com>:

    Creative Cloud Desktop App Shows Incorrect Free Space Remaining

    created by David__B <https://forums.adobe.com/people/David__B> in File Hosting, Syncing, and Collaboration - View the full discussion <https://forums.adobe.com/message/10192975#10192975>

    Hi Lottie,

    Please try emptying your Archive here: Adobe Creative Cloud <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fassets2.adobe.com%2Ffiles%3Ffilter%3Darchive> and see if that helps.

    Best,

    - Dave

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