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Answered

Creative Cloud desktop app unable to sync, although I deleted the file anyways...

Forum|Forum|8 years ago
August 14, 2017
4 replies
6591 views

"Some files are unable to sync" on my desktop Creative Cloud app. The file name that it's trying to sync is no longer in existence as I've deleted it but for some reason Creative Cloud still tries to sync it. Any idea how to fix this problem?

The photo its trying to sync "hello hello2.png" would not sync so I deleted the photo altogether and its been a issue ever since.

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Correct answer David__B

Hi Dallas,

Is the folder containing the hello hello2.png file one which is shared with others? You can check here:

Adobe Creative Cloud

Also, you might try deleting the file online at Adobe Creative Cloud

after deleting it there empty the online recycle bin (Archive) here: Adobe Creative Cloud

Please let me know if this helps.

Thanks,

- Dave

saeids4378122

Participating Frequently

Adobe blocked some countries due to us sanctions for example iran is inside this list .this problem caused by thiis reason

David__BCorrect answer

Adobe Employee

Hi Dallas,

Is the folder containing the hello hello2.png file one which is shared with others? You can check here:

Adobe Creative Cloud

Also, you might try deleting the file online at Adobe Creative Cloud

after deleting it there empty the online recycle bin (Archive) here: Adobe Creative Cloud

Please let me know if this helps.

Thanks,

- Dave

S

Suat Demirel

Participant

Hi, can you help me?.

I cannot upload any file or files to Cloud.

my email address:

suat@mineraltasarim.com

Kanikas

Community Manager

Moving to File Hosting, Syncing, and Collaboration

John T Smith

Community Expert

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-FAQ https://forums.adobe.com/thread/1937790

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

-an overview of assets https://assets.adobe.com/files

-File sharing https://forums.adobe.com/thread/1838790

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