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Participating Frequently
August 17, 2022
Question

Creative cloud desktop app won't auto-install updates

  • August 17, 2022
  • 2 replies
  • 1022 views

Even though I have my preferences set to Auto-update for all installed programs, Creative Cloud still flags me to update manually. Auto-update will not work. FYI, MacOS Monterey v. 12.5. Also, while one of my programs has plugins that may conflict (Ai), most do not. Please let me know a fix for this, if known. Thanks.

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2 replies

Participant
February 27, 2023

Almost a year later and this is not fixed.

kglad
Community Expert
Community Expert
February 27, 2023

@StraussWyldeUWI 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Nancy OShea
Community Expert
Community Expert
August 17, 2022

[Moderator moved from Using the Community forums to Creative Cloud Services.]

 

@K-Rox,
Can you update Creative Cloud desktop app to ensure you have the latest version?

See this help article for more details.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

 

Nancy O'Shea— Product User & Community Expert
K-RoxAuthor
Participating Frequently
August 17, 2022
Have done so in the past, has not fixed issue. --
Sent from my iPhone
Nancy OShea
Community Expert
Community Expert
August 17, 2022

Did you read the posted link and follow steps in that article?

 

 

Nancy O'Shea— Product User & Community Expert