creative cloud desktop app won't recognise my subscription

Hi All, 

I have been having this issue for a week and I am now stuck and Adobe support doesn't seem to be able to help me. I had "personal" account on Adobe then I decided to make a "business" profile with the same email address. I have an active subscription on the business profile, but nothing on the personal one. Since last week, even if I log on CC Desktop app with my professional account, it says I have no subscription. I have had 5 chats so far with adobe and they did so many things on my mac without solving the issue. I then tryed to log in with my colleague account (she has personal and business profile too) selecting the business profile and even with her profile I have the same issue. I can't use any application it just gives me te option to "try" or "buy" the application I want to use (with my profile the trial has expired too so I can't use it anymore). Did anyone here have the same problem? how do I fix this?

I am on Mac OS Monterey 12.4

Thank you all for your help.