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P
phlenders
Participant
October 24, 2013
Answered

Creative Cloud desktop app won´t sync

  • October 24, 2013
  • 17 replies
  • 28846 views

Hi,

my Creative Cloud App won´t snyc my files.

There´s no error, it simply don´t work. It tried to reinstall, but nothing happened.

The Online files are not being refreshed.

Thanks

This topic has been closed for replies.
Correct answer kastemaa_v

Hi derekajack,

I'm also experiencing the same problem as reported. I'm using Windows 7 and Mac. Files won't sync, it shows an error sometimes but most of the time it just get stucked syncing but nothing's happening.

I need this fixed as soon as possible, any help would be greatly appreciated.

Thanks,

Alvin


Hi all,

I have same problems too. Couple of weeks ago I had some memory related problems with my mac, it crashed every once in a while without any particular reason. I removed all login items, and then it started to work fine. I uninstalled and reinstalled CC, file syncing is on, no error messages, nothing syncs. Fonts syncs fine. New CC update didn´t fix the problem.

17 replies

kunyapat11187693
kunyapat11187693
Participant
December 2, 2015

I lost a sync button  on In program

Hazlip Creative
Hazlip Creative
Inspiring
October 9, 2015

I've been having the same problem with CC Desktop for a few days now. Tried the following:

logging off and back on from CC desktop app

Logging off, restart, log back in

quit CC, reopen CC

Quit CC, reboot, reopen CC

Deleted *.db files as per a previous post, rebooted, reopened CC

Nothing works. No error message, only spinning wheel on the Assets>Files screen. All other tabs are working.

Tried uninstalling CC but it tells me I still have CC applications installed. Does that mean I have to uninstall Ps, Ai, Mu, Lr, Id, and Acrobat and start completely over??

iMac OSX Yosemite 10.10.5

2.66GHz Intel Core i5

8GB RAM

S
San Barrionuevo
Participant
September 29, 2015

Same problem here.

I've tried erasing the OODB folder, but the problem persists.

Does anyone have a solution? I don't know what else to do!

M
Mark Lewis XD
Participant
September 2, 2015

I had an interactive session with tech support (they assumed control of my system remotely), and here's what they did:

1. Sign out of CC Desktop app

2. In Finder, navigate to '/Users/[username]/Library/Application Support/Adobe/CoreSync' and delete all of the *.db files.

3. Reboot

4. Sign back into CC

5. Hope for the best

It seemed to work for a few days, but then there were more problems. Especially with larger files (eg. 50 MB). I gave up and started using Document Cloud instead...

jacenK
jacenK
Known Participant
August 3, 2015

talked to someone at Adobe for a hour and they cant fix it- ever since the last CC update i cant use the file sync option

keeps saying "please install the creative cloud application to enable this feature"

    P
    PRB-FEC
    Known Participant
    September 2, 2015

    Same here! Thank you for letting me know a phone call won't help either.
    As of today I even can't log into the creative cloud desktop application.

    M
    Mark Lewis XD
    Participant
    June 15, 2015

    Is there any way to reset the Creative Cloud file system? I've removed all of the files from the local CC dRive folder. Yet the system is still trying to sync thousands of files for some reason.

    Is there a way to force CC to realize that there are no files to sync?

    BTW, I've spent hours and hours and hours on this.

    I need an answer on this issue. Can anyone help or tell me whom to contact?

    wharress
    Community Manager
    wharressCommunity Manager
    Community Manager
    June 16, 2015

    Hi,

    Creative Cloud will only try and sync files that you tell it to sync, if you do not wish to use file sync you are able to turn it off on the Creative Cloud application. Even if you "ReSet" Creative Cloud, which would involve logging out and un-installing, the moment you log back in again, your files will start to sync.

    If you require immediate support you can Contact Customer Care

    Thanks

    Warner

    amym29401053
    amym29401053
    Participant
    May 30, 2015

    I am having trouble getting my desktop to sync and it will not let me uninstall the desktop App. It says it is "busy". I try to click on the icon at the top of my screen, to try to connect and nothing happens, just a spinning circle. I am running the desktop app on Mac OS X Version 10.7.4.

    wharress
    Community Manager
    wharressCommunity Manager
    Community Manager
    June 1, 2015

    I would try and restart your machine, then try again. The process seem to be busy so wont uninstall.

    cannatas
    cannatas
    Participant
    March 13, 2015

    What IP, URL or Port should i open on my firewall to get sync to work?

    wharress
    Community Manager
    wharressCommunity Manager
    Community Manager
    March 17, 2015

    Hi,

    This might be useful to you http://www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/ServiceAndSiteURL_List.pdf

    Thanks

    Warner

    K
    kennysnowball
    Participant
    September 21, 2015

    Nice. The link isn't available anymore.

    Whatever. 

    J
    jljungh
    Participant
    December 8, 2014

    I have a similar problem.

    I use Creative Cloud to sync files between home and work. All worked fine until the last OS update (I think so...some time around that anyway) when my home computer stopped syncing files I put in CC. I tried to pause sync and then start it again, but nothing happened. The files were in the correct folder, but the green checkboxes never showed. But then I tried to restart the computer, and after that CC started to sync the files that were in the folder. So now, everytime I put files there, I have to restart the computer for the syncing to start, and of course that shouldn't be necessary.

    Is there are a solution to this?

      wharress
      Community Manager
      wharressCommunity Manager
      Community Manager
      December 16, 2014

      Hi,

      What OS were you on? and what OS did you upgrade to?

      You could try uninstalling Creative Cloud and then re installing. This could fix any issues caused by the OS upgrade.

      Thanks

      Warner

      L
      Lawrence_CG
      Participant
      November 27, 2014

      Nearly one month now, it doesn't sync. tried all possibilities but still hopeless.

      My files on 2 computers are not updated and its really really giving me a headache on this.

      Adobe, hope you can help on this!

      Thanks.

      B
      Community Manager
      Ben MordueCommunity Manager
      Community Manager
      November 27, 2014

      Lawrence_CG,

      Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

      IMPORTANT: Our email filter blocks .zip attachments, so please rename the zipped file to have some other file extension before sending.

      (For example, if you want to send "CoreSync.zip", rename it to "CoreSync.ren" before attaching it to the email).

      Mac:

      /Users/<username>/Library/Application Support/Adobe/CoreSync

      Windows:

      C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

      'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

      http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

      Thanks,

      Ben

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